Field Service Technician

Job type:

Full Time

Reports to:

Field Service Supervisor/Manager



Job Description:


Competent mechanically biased technician experienced in the required field service activities offered to our worldwide customer base. The activities include installation, removal of industrial gas turbines and power turbines, commissioning and services to the required quality standards and within planned timescales. The completion of technical reports detailing site activities to communicate completed work scopes during mobilisations. 

Areas of responsibility

  • Carry out planned and unplanned (Breakdown) site maintenance as part of a multiple discipline team
  • Be available to deploy to customers site in a breakdown scenario
  • Carry out installation and removal of industrial gas turbine and power turbine assemblies.
  • Comply with field service code of practice, site and workshop procedures whilst ensuring all associated documentation is accurately completed.
  • Perform assessment of customers equipment performance and provide recommendations.
  • Comply with health and safety procedures both within the workshop and on client sites
  • Responsibility for maintaining high levels of housekeeping
  • Duty of care in all HSE and Quality procedures
  • Travel to client sites both UK and overseas
  • Work in an environment, which is technical, commercial and customer orientated being responsible to support key stakeholders.
  • Assist with Factory Acceptance Testing when required
  • Testing of new and reconditioned parts and equipment within the workshop when required
  • Ensure all works are completed on time, safely and within budget to the satisfaction of the company and the client
  • Develop effective internal working relations within the group

Product Knowledge

  • Mechanical understanding of gas turbine principles and proven track record within the relevant industry.
  • Familiar with Siemens gas turbines (SGT100, SGT200, SGT300, TA and TB)
  • Strong hands-on mechanical background

The following Core competencies are the skills, knowledge and behaviors expected of an employee

Modern apprentice qualified in a mechanical discipline, which requires the following qualifications: NVQ levels two and three or City & Guilds equivalent, and National Certificate

Product Knowledge
Technical understanding within gas turbine principles and overhaul programs within the Ruston Range
Ability to interpret data and process it in a methodical manner

Communication Skills
Communicates clearly and professionally in written and oral forms to both internal and external clients.

Initiative and Confidence
Generates and acts on new ideas that add value to the business. Looks at different ways to solve problems and address difficulties.

Achievement Drive
Sets goals and strives to achieve them with enthusiasm and determination.

Business Acumen
Has a good understanding of the business environment and the impact their behavior has on the reputation of the company.
High sense of responsibility, ethic and honesty

Treats colleagues and clients in a manner which demonstrates integrity, honesty and fairness

Flexible Team Player
Flexible working pattern to enable the business to achieve overhaul targets and deadlines, self-motivated and high levels of initiative – ability to handle multiple tasks. Prepared to work independently on their own initiative and as part of a team involved in a culture of continuous improvement. 

Planning and Organisational Skills
Focused on detail and establishes a clear course of action to achieve long or short-term goals in an organised manner.

Health & Safety 
You will take reasonable care for your health and safety and have regard to other persons who may be affected by the performance of your duties, in accordance with the provisions of Health and Safety legislation and Turbine Efficiency’s Policies and Procedures. You will exercise proper care in handling, operating and safeguarding any equipment, vehicle or appliance provided, used or issued by the Company or provided or issued by a third party for individual or collective use in the performance of your duties.

It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimising waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the QHSE or line manager etc.

Perform any other reasonable duties assigned by immediate line manager or senior management within the business.